Two paths in. One standard of execution.
Every retailer we work with is facing one of two problems — not a spectrum, two different starting conditions. We triage which one you're in during our first conversation, and the path follows from there.
The Lighthouse Path
You've deployed the AI. Some stores are already acting on it. The gap is spreading what already works — fast, without adding headcount.
The Foundations Path
No store has cracked it yet — technology aside. We build the standard from the floor up, prove it, and scale it at the pace that's right for you.
Both paths run on the same discipline underneath: change management.
The 72-Hour Diagnostic.
For retailers with the technology already live. Fast, decisive, ownership-first — built from real deployments, not a framework borrowed off a shelf.
Five critical questions frame the diagnostic: accountability, training, authority, supply chain, resources. The answer determines the intervention.
From data review to backroom check completion — enforced at every store, every shift, every time.
Day 1 · On-Site Diagnostic
6–8 hours on the store floor observing real morning workflows. We categorize the execution gap on the spot.
Day 2 · Virtual Solutioning
Align with the District Manager. Benchmark against Lighthouse stores. Finalize a plan anchored in DM accountability — not dependence on us.
Day 3 · Ownership Transfer
Train leadership and execute quick wins together on-site. Install three sustainability mechanisms: dashboards, DM escalation, peer mentorship.
Ongoing · Validate & Graduate
Daily dashboards and red-flag escalation keep results holding. The store earns Lighthouse status — autonomous, peer-mentoring, self-sustaining.
Identify your Lighthouses
Elevate elite stores into teaching hubs. They transfer ground-level knowledge no corporate memo ever could.
Stop top-down mandates
District mandates create compliance. Peer mentorship creates capability. One scales. The other doesn't.
Build the cascade
Performance-driven mentorship from Lighthouses to apprentice stores — a network that scales without adding headcount.
Graduate and repeat
Apprentices become Lighthouses. The network grows. Field specialist dependency shrinks to zero.
Assessment. Model Store. Learning Centers. Fleet.
For retailers where no store has proven the standard yet — technology aside. This is the methodology tSCG has run since 2009: build it, prove it in one store, refine it in a few more, then scale it across the fleet.
Not every engagement needs every stage. Some retailers get what they need from the Assessment alone. Others build all the way to Fleet Rollout. We scope to where you actually are.
Assessment
1–3 weeks on the floor across a representative sample of stores. Full benchmark data pulled, gaps categorized fleet-wide.
Model Store
Build and prove the standard in one store, hands-on, with a dedicated team — not a recommendation on paper.
Learning Centers
Expand into a small set of stores to refine and validate the standard before it's rolled out at scale.
Fleet Rollout
Scale in prioritized waves across the remaining fleet, with your own leadership carrying it forward.
Not sure which path fits?
That's exactly what the first conversation is for. Tell us where things stand, and we'll tell you which path — and why.
Start the Conversation